Refund policy

Returns & Refund Policy

We want you to be fully satisfied with your purchase. Please read our returns and refund policy carefully before placing an order.

1. Returns

  • Returns are accepted for unused, unopened, and resaleable items within 14 days of delivery.

  • Due to hygiene and safety regulations, we cannot accept returns on opened, used, or partially used products.

  • To initiate a return, please contact us at education@merakiprofessional.ie with your order number and reason for return. You are responsible for any costs incurred in sending the products back to us unless a case of a faulty product.

2. Refunds

  • Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable. You are responsible for return shipping costs unless the item is faulty or incorrect.

3. Faulty or Incorrect Items

  • If you receive a damaged, faulty, or incorrect product, please contact us within 7 days of delivery with photos of the item.

  • We will arrange a replacement or issue a full refund, including shipping costs, in accordance with consumer law.

4. Non-Returnable Items

The following cannot be returned:

  • Opened or used products,

  • Gift cards,

  • Sale or clearance items (unless faulty).